Posts Tagged With: New Zealand Post

Oh Vey…What A Headache!

This week, I received letters from both NZ Post and Canada Post asking what happened to my missing parcel that they’re both currently investigating and if I’ve talked to the other half of their dynamic duo.  From snail mail to email, I also received further information that they’re not responding to each other either.  So the question, I’m left with is whether or not I want to get involved in this gong show to explain to them how they screwed up.  After all, isn’t it just better to cut your losses and run in situations like this!

Sadly, this all started during my final week in New Zealand when I trusted NZ Post to ship my much-loved but essentially useless crap for a low fee of around $200 per box.  All in all, after a lot of calling, price comparing, and much contemplation about what’s a keeper, I decided I needed to ship 2 boxes back home.  The first box made it to my house in Vancouver in record time.  The second box, however, was nowhere to be seen.  POOF!  It’s like it vanished in thin air.  I waited and waited and nothing.  After much grief (I won’t bore you with the details but not only was my parcel lost, but my first request to open an investigation couldn’t be found in the system either), I was finally able to get NZ Post to start looking into what happened.

This investigation has been open for over a month now and still no answers.  They can’t seem to tell me why Canada Post attempted to deliver my parcel to the wrong address despite the fact that this address is nowhere on the forms I filled out or on the parcel itself or how it wound up at the wrong post office (not my local one but the one across town).  I’ve also learned that I’m not alone in this predicament as someone else I know had first delivery made to her return address and not the one listed as the delivery address.  This may just be the frustration talking but with anything that’s such a headache, the lesson learned this time around is that if I ever need to ship anything anywhere, I’ll know better than to use either NZ Post or Canada Post…EVER!

Categories: canada: vancouver | Tags: , , , , , , | Leave a comment

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